Spedizioni e resi
Monthly shipments
The Chronicles are prepared and sent once a month. We start preparing each month’s mailings on the 4th and hand them over to Swiss Post within the following 7 days. Delivery times are measured from the handover to Swiss Post and depend on the postal service and destination country.
Switzerland
Shipments are sent via Swiss Post.
Shipping costs are included in the price of the subscription and of archive issues sent to addresses in Switzerland.
International shipping
Orders outside Switzerland are sent by international post.
For the international subscription, shipping is included in the monthly price of CHF 20.
For archive issues, international shipping costs are calculated separately and added to the price of the issue.
Any additional time caused by the postal services of the destination country or by customs procedures is outside the control of Laboratorio Hanari.
Any taxes, duties or charges requested by the authorities of the destination country, where applicable, are payable by the recipient.
Shipping address
It is the customer's responsibility to check that the address given at the time of the order is complete and correct.
For an active subscription, any change of address must be communicated before the next shipment is prepared by writing to info@borgofrymare.ch.
If a shipment is returned because of an incorrect or incomplete address provided by the customer, the cost of a new shipment may be charged.
Lost mailings
If a Chronicle does not arrive within a reasonable time compared with the usual postal times of the destination country, write to us at info@borgofrymare.ch indicating:
- first and last name;
- order number;
- delivery address;
- the number of the Chronicle concerned.
We will look into the case and, where possible, request a postal investigation.
If the loss is confirmed, we will consider replacing the shipment subject to the availability of the issue concerned.
Damaged mailings
If the mailing arrives damaged, contact us as soon as possible at info@borgofrymare.ch, if possible attaching photographs of the envelope, the contents and the damage.
Please keep the envelope and the material received for the time being, as they may be needed for a claim with the postal service.
We will do our best to find a solution and, where necessary, handle the claim with the carrier.
Cancelling the subscription
The monthly subscription can be cancelled at any time to prevent future renewals.
Cancellation does not automatically entail a refund for an issue already paid for and already in preparation or shipping, without prejudice to any mandatory rights granted to the customer by applicable law.
Cancellation can be made by writing to info@borgofrymare.ch.
Returns and right of withdrawal
For purchases subject exclusively to Swiss law there is no general right of return for a simple change of mind, unless expressly agreed.
For orders placed by consumers resident in countries whose legislation provides a mandatory right of withdrawal, those rights remain fully applicable.
To request a withdrawal, a return or information about your order, please contact info@borgofrymare.ch.
Products received damaged, incorrect or not matching the order do not fall under the simple change-of-mind policy: in these cases please contact us directly so that we can find a solution.
Contact
For any question about orders, shipping, subscriptions or returns: info@borgofrymare.ch